FREQUENTLY ASKED QUESTION

All products available through rejurancosmetics.com.au are supplied by K Bridge Medical Pty (KBM), the official and authorised distributor of Rejuran products in Australia and New Zealand, and via KBM’s authorised
stockists. With official Rejuran cosmetics, you can be assured your product meets local quality, handling and assurance standards.

Our products come with guarantees that cannot be excluded under local
consumer laws including that the products:

• are of acceptable quality;
• are fit for purpose;
• are safe to use; or
• match the description or sample or demonstration model.

Products that do not meet the above guarantees are entitled to a refund
or exchange. Customers may choose between a refund or exchange in
such circumstances. A valid proof of purchase must be presented to
receive a refund or exchange.

All orders must be returned within 30 days of purchase, with a valid proof
of purchase. The product must be in its original sealed packaging and
must not have been opened or damaged.

Where any product is purchased as part of a transaction qualifying for a
free gift; gift with purchase bonus offer or bundle offer, the gift or bonus
item/s and all items within the bundle offer must be returned in full.
Once we have received the returned order, the refund will be processed.

If you are eligible for a return, please complete the return form included
with your order and include it in the package. Attach the return shipping
label and drop the parcel at your post office or courier location. If you
have any questions about the return process, please contact our customer
service team for assistance.

For orders under $150, a shipping fee of $29 will be charged. All orders
over $150 will be delivered with complimentary shipping.

Orders are typically processed within 1–2 business days. Standard delivery
within Australia usually takes 2–4 business days and New Zealand 2-5
business days, depending on your location. You’ll receive a confirmation
email when your order ships.

We are the authorised Australia and New Zealand distributor of Rejuran. At
this time, we ship to Australia and New Zealand only.

If your order hasn’t arrived within the estimated timeframe, please:

1. Confirm the delivery address on your order confirmation
2. If your parcel still hasn’t arrived, contact our customer care team at
   cosmetics@kbridge.com.au with your order number and we’ll assist you
   promptly.

Yes, you have to create an account to make a purchase. This will allow you to take advantage of benefits
including personalised recommendations and services tailored to you, and
to receive Rejuran communications with promotions and product news and
updates.

If you have forgotten your password you can easily reset it by clicking the
'forgot password' link. Once you click the link, you will receive an email
with instructions on how to create a new password. Remember to never
share your password with anyone.

On the rare occasion an item becomes unavailable after you place your
order, we will notify you as soon as possible. You can choose a refund,
store credit, or receive the item once it is back in stock. Our customer care
team will guide you through the available options.

You can join our notification list on any sold-out product page. Simply
enter your email and we’ll send you an alert as soon as the item becomes
available again. You can also subscribe to our newsletter for product
updates and announcements.

REJURAN® Cosmetics are designed to support the appearance of healthy,
smooth, and well-hydrated skin. Our formulations help enhance skin
comfort, radiance, and texture as part of a daily cosmetic routine, offering
a refined approach to visible skin maintenance and care.

Our cosmetic range is formulated for a wide variety of skin types.
However, individual responses and results vary. If you have sensitive or
reactive skin, we recommend introducing products gradually and
performing a patch test prior to full use. Discontinue and consult a
qualified healthcareprofessional if irritation persists.

Yes. REJURAN® Cosmetics can be used alongside your existing skincare
products. For best layering, apply masks and lighter textures first (such as
essences, toners and ampoules), followed by richer creams.

Most REJURAN® Cosmetics are designed for daily use. Always follow the
directions on the label and adjust depending on your skin’s comfort and
seasonal needs.

If irritation occurs, stop using the product and allow the skin to settle. If
symptoms persist, consult a healthcare professional. Patch testing prior to
first use is recommended for sensitive skin types.

c-PDRN® is a marine-derived, cosmetic ingredient included to support the
appearance of smooth, hydrated, and radiant-looking skin. It is used in
REJURAN® formulations to complement a high-performing skincare
routine focused on visible skin quality

Many REJURAN® products are formulated without added fragrance. Please
check each product page for full ingredient information. While we focus on
skin-compatible cosmetic formulations, individuals with sensitivities
should review ingredients carefully.

REJURAN® Cosmetics are manufactured in South Korea under strict
quality standards, using advanced cosmetic formulation technology.

Visible cosmetic results may vary depending on skin type, routine
consistency, and lifestyle factors. Many users report a refreshed, hydrated
appearance when used regularly as part of a daily skincare regimen.

Many individuals choose to incorporate REJURAN® Cosmetics into their
routine after cosmetic procedures for general skin comfort and hydration.
Always follow the advice of your treating professional regarding postprocedure skincare.

Purchasing through rejurancosmetics.com.au or authorised REJURAN® partner clinics ensures your product is authentic and supplied by the authorised distributor. Counterfeit or parallel-imported products may not meet
local quality, labelling and regulatory standards.

Certain formulations are provided exclusively through clinics to ensure
they are recommended and used under appropriate professional
guidance.